Refund policy
Last updated: April 28, 2026
At Pathroot Co, your satisfaction is our priority. We stand behind our formula completely — which is why we offer a 60-day money-back guarantee on every order.
60-Day Money-Back Guarantee
You have 60 days from the date your order is delivered to request a refund. If you are not completely satisfied with your purchase for any reason, simply reach out and our team will take care of everything.
We do not require you to return the product. Because Pathroot Co is a supplement, opened products cannot be resold or reused — so we handle everything through a straightforward refund process instead.
How to Request a Refund
To begin your refund request, contact us at:
📩 info@pathrootco.com
Please include your order number and a brief note about your experience. Once your request is reviewed, we will confirm your refund and process it promptly.
Please do not send any product back without contacting us first.
Refund Processing
Once your refund request is approved, your refund will be issued to your original payment method. Processing typically takes 5 to 10 business days depending on your bank or payment provider.
If more than 10 business days have passed since your refund was approved and you have not received it, please check with your bank first. If the issue remains unresolved, contact us at info@pathrootco.com and we will look into it immediately.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at info@pathrootco.com with a description and photo of the issue. We will resolve it as quickly as possible at no cost to you.
Non-Refundable Situations
Refund requests submitted after 60 days of delivery are not eligible. Orders marked as final sale or purchased with clearance pricing are also non-refundable unless the product arrives damaged or defective.
European Union — 14-Day Cooling-Off Period
For orders delivered within the European Union, you have the right to cancel your order within 14 days of delivery for any reason and without justification. Contact us at info@pathrootco.com to exercise this right.
International Orders
Customers outside the United States are responsible for any duties, customs fees, or import taxes applied to their order. These costs are non-refundable.
If a package is undeliverable and returned to us due to an incorrect address or refusal of delivery, the original shipping cost will not be refunded.
Disputes and Chargebacks
Before filing a chargeback or payment dispute, please contact us directly at info@pathrootco.com. We are committed to resolving every issue fairly and quickly in line with PayPal, Stripe, Klarna, and Shopify Payments policies.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Questions?
We are always here to help.
📩 info@pathrootco.com